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Statement of Organizational Accessibility Commitment

CARFAX Canada is committed to the principles outlined in the Accessibility for Ontarians with Disabilities Act, 2005 and to meeting the needs of people with disabilities, in a timely manner, through the implementation of the requirements of the Act.

This Multi-Year Accessibility Plan outlines CARFAX Canada’s strategies and actions to identify, remove and prevent barriers for people with visible and non-visible disabilities in accessing CARFAX Canada’s products, services and facilities. This Plan has been developed in accordance with the requirements of the AODA and Accompanying Standards, as defined below. CARFAX Canada will review and update this Plan at least once every 5 years, in accordance with the applicable legislation.

Policies, procedures and practices with respect to accessibility, including this Multi-Year Accessibility Plan and those required under the AODA and the Accompanying Standards (our “Policies”) shall be made available in hard copy or can be found on the Company Website www.carfax.ca. Copies of our Policies will also be made available in an accessible format, and with communication supports where necessary, upon request.

What We Have Accomplished:

Employment

CARFAX Canada remains compliant with the Accessible Employment Standards Regulation. For example, we provide:

• Individualized workplace emergency response information to employees who have a disability.
• Notification to its employees and the public about the availability of accommodations for applicants with disabilities during the interview process.
• Notification to successful applicants of its policies for accommodating employees with disabilities when offering employment. This notice will be included when the job is offered to the successful applicant.
• Information to all employees of its policies for supporting employees with disabilities, including providing employment-related accommodations. Information will be provided through email and/or meetings. (New employees will receive this information during the onboarding process.)
• A written process for the development of documented individual accommodation plans for employees with disabilities.
• Information whenever there is a change to existing policies on the provision of job accommodations.
• Privacy regarding accommodation needs.
• Consultation with employees who have disabilities to provide them with the accessible formats and communication supports they require to do their job effectively.
• Accommodations where needed when an employee returns to work.

Customer Service

CARFAX Canada remains compliant with the Accessible Customer Service Standards Regulation. We continue to ensure that in our day-to-day activities, we fulfill all the requirements of this Regulation in keeping with the principles of dignity, independence, equality, and integration. For example:

• CARFAX Canada ensures that all new employees receive training on the requirements of the Regulation, with particular emphasis on how to serve and communicate with all people.
• CARFAX Canada welcomes feedback by mail, email, or by telephone.

Information and Communications

CARFAX Canada’s feedback processes are accessible to persons with disabilities through the provision of accessible formats and communication supports on request. CARFAX Canada also notifies the public about the availability of accessible formats and communication supports.

• CARFAX Canada accepts feedback through its website where applicable and those other means as required.
• Alternate formats are available upon request for all feedback forms.

Design of Public Spaces

When building new or making major changes to existing public spaces larger organizations like CARFAX Canada must meet applicable requirements under Section 80 of the IASR related to public spaces for exterior paths of travel, accessible parking, obtaining information, and maintenance of accessible public spaces.

What We Will Do Going Forward

Introducing the CARFAX Canada Five-Year Accessibility Plan

Accessible Websites and Web Content

CARFAX Canada is committed to meeting the communication needs of people with disabilities. Consumer-based internet websites and web content controlled directly by CARFAX Canada, or through a third party contractual relationship that allows for modification of the website or web content will conform with the AODA and the Accompanying Standards, as well as WCAG 2.0, Level AA by December 31, 2024.

Requirements will be monitored to ensure compliance as processes and procedures change. Additional recommendations will be implemented and reported in status reports. Recommendations include:

Employment Recommendations:

• Ensure job postings include a statement on who to contact or steps to take if accommodations are needed at any point in the application process and when scheduling interviews.
• Ensure a clearly written, easy to understand accommodation process is available to all staff.

Customer Service Recommendations:

• Continue to review and use feedback to enhance the customer experience.
• Continue to post a notice where there is a service disruption.

Information and Communications Recommendations:

• Ensure all documents being uploaded to the website are in accessible format.
• Ensure website is up to date and complies with WCAG standards.
• Identify resources needed for alternative formats and communication supports.

Design of Public Spaces Recommendations:

• When doing any renovations or building anything new, review and plan for the most accessible features to be included.

We Welcome Your Feedback

CARFAX Canada
Human Resources Department
301-100 Kellogg Lane
London, ON
N5W 0B4
Phone: 1-866-835-8612
Email: hr@carfax.ca